RiskWatch: Soft Skills and the Future of Due Diligence


In the ninth episode of RiskWatch, Chelsea Binns and Bruce Sackman discuss their book, The Art of Investigation. Conversational highlights include the benefits of infusing investigations with creativity and cultural awareness, as well as technology’s impact on the investigative process.

Chelsea Binns is a Certified Fraud Examiner, licensed Private Investigator, and the author of Fraud Hotlines: Design, Performance & Assessment. Binns is also an Assistant Professor and the Director of the Center for Safety and Private Security within the John Jay College of Criminal Justice’s Department of Security, Fire and Emergency Management.

Bruce Sackman spent 32 years in the U.S. Department of Veteran Affairs, serving as Special Agent in Charge in the Office of Inspector General’s Criminal Investigations Division until May 2005. He has been involved in hundreds of investigations spanning allegations of fraud, corruption, and thefts, to patient assaults, suspicious hospital deaths, and pharmaceutical drug diversions.

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